FAQ
Covid-19-update
Our top priority is the health and security of our employees and customers. That is why we have completely redesigned our production and logistics center in order to meet the state-recommended guidelines for social distancing and PSA.
What does that mean for you?
The processing times can be delayed. In general, the processing times are 6–12 working days*, although these times are currently vary due to problems related to COVID-19 and official orders as well as the effects on our business. Even on public holidays, long processing times can occur,
We notify you as soon as your order is sent or if we recognize problems when executing your order.
You can cancel for a complete refund. We have updated our return conditions so that you can cancel any ordered order at any time and receive full refund.
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We thank you for your patience and your understanding while we solve this problem together.
Thank you for your help!
*Please understand that no weekends or public holidays such as New Year, Martin Luther King Jr. Day, President’s Day, Memorial Day, July 4, Labor Day, Thanksgiving and Christmas belong
Frequently asked questions
How can I reach you?
We have a live chat around the clock on the website or by emailsupport@txjntc.com & nbsp;
How much do the delivery cost?
We offer express shipping at a flat rate of $ 15.99 or standard shipping of $ 6.99 per order. If the total amount of your order exceeds $ 50, shipping is free of charge.
What payment methods does txjntc.com offer? & nbsp; ACCEPT?
We are currently accepting credit card payments and PayPal. If you want another payment method, we are happy to be there for you!
Please contact us directly at support@txjntc.com & nbsp; to arrange this.
Is it certain to buy online at support@txjntc.com? & Nbsp; ?
Absolutely! We use Geotrust Secure Socket Layering (SSL), an encryption technology that ensures safe internet transmission of your personal data. We do not save any credit card data and do not pass on your personal data to third parties.
If you still have concerns to give up your order, please contact support@txjntc.com & nbsp; And we will contact you with regard to an alternative method to the task of your order!
How can I change or cancel my order?
If you have to make changes to your order, please contact us at support@txjntc.com & nbsp; within 8 hours of your order. We cannot make any changes beyond this period.
How can I follow my order?
If your order is sent, we will send you an email with a tracking number. If you have not received this email, please send an email to support@txjntc.com & nbsp;
What is a pre -order article? Can I cancel my pre -order?
A pre -order article is an article you order before we have it in our inventory. You can cancel until your order is processed. To cancel, you can send us an email to support@txjntc.com & nbsp; & nbsp; & nbsp;
I ordered an available set with a pre -order. Are these sent separately?
We send your order as soon as all items are available. If you would like to receive your available item before ordering, please send us an email to support@txjntc.com & nbsp; & nbsp;
What are your return conditions?
We offer a 14-day problem-free return
The item (s) must be in its original condition and the return label and the hygiene seal must be present. The articles must not have been worn, washed or changed in any way.
Unfortunately, we cannot accept any returns that do not meet the above requirements.
Txjntc.com & nbsp; offers a full reimbursement (article price without original shipping costs).
All returns can be sent to our return camp in the United States.
How can I apply for a return?
It has never been so easy to apply for a return!
We offer a 14-day problem-free return. To arrange for a return, simply send us an email to support@txjntc.com & nbsp; Using the email address with which you have processed your order within 14 days of receiving your package.
Please note that we cannot reimburse the initial shipping costs for returned goods, unless it is incorrect articles. We cannot reimburse the costs for the return.
As soon as the items have been received, we send your new part (e) or you will receive your refund (article price without original shipping costs).
We cannot be liable for the loss of the returned clothing. We recommend using an registration service to return goods and recording the shipment details.
What happens if the article I get is damaged or incorrect?
We are working hard to ensure that all of the items sold are of the highest quality. However, if you have concerns about a faulty or damaged article, please send us an email to support@txjntc.com & nbsp; So that we can check the matter for you immediately!